At Séline Studio, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer a simple and hassle-free return process.

30-Day Easy Returns

You have 30 days from the day you receive your order to return items. Returned items must be unused, in their original condition, and sent back with the original packaging, tags, and accessories.

Restocking Fee: $0 — we do not charge any restocking fees for returns.

Our support team will assist you throughout the entire return process.

Return Policy Overview

• Return Window: 30 days from the day you receive your order.

• Condition: Items must be unused, in original condition, with original packaging, tags, and accessories.

• Easy Returns: Our support team will guide you through the process.

• Restocking Fee: $0 — no restocking fees apply.

Return Costs

• Defective or Incorrect Products:
  No cost to the customer. This applies if the product is incorrect, damaged during shipping, or defective.

• Customer Remorse (Change of Mind):
  The customer is responsible for the actual return shipping costs. This applies if the wrong item was ordered, the item does not fit, or it is no longer wanted. Original shipping costs are non-refundable.

How to Return an Item

1. Contact Us:
   Email [info@selinestudio.com] with your order number and the reason for the return.

2. Pack Your Item:
   Securely repack the item in its original packaging, including all accessories, tags, and documentation.

3. Send It Back:
   Ship the return following the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email.

Refund Process

• Inspection:
  Once received, we will inspect the returned item to ensure it meets our return conditions.

• Refund Timing:
  After approval, your refund will be processed. It may take up to 14 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at [info@selinestudio.com]. Our team will assist you with a quick and easy exchange.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These products will be clearly marked as non-returnable on their product pages.

Questions?

Please visit our FAQ page at [FAQ Page] or contact our customer service team.

Contact Information

Store Name: Seline Studio
Address: Muntstraat 13G, Steendorp, 9140 Belgium
VAT Number: BE0803739327
Email: info@selinestudio.com
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
Response Time: We aim to reply within 1–2 business days.