FAQs
Ordering & Payment
Which payment methods do you accept?
We accept Visa, Mastercard, Apple Pay and Google Pay. All payments are encrypted and we never store your card details.
Can I change or cancel my order?
Yes, within 2 hours of ordering. Email info@seline-studio.com with your order number. After 2 hours your order is already being prepared and can no longer be changed.
Why was my payment declined?
Payments can be declined because of incorrect details, insufficient funds or your bank's security settings. Please check your details, try another payment method or contact your bank.
Is my payment information secure?
Yes, all payments are processed through encrypted and secure platforms. We do not store your payment details.
Shipping
Do you offer free shipping?
Yes. Every US order ships free with tracking, with no minimum spend. Duties and import taxes are included.
Where do you deliver?
We deliver to the United Kingdom and to the 48 contiguous US states and Washington D.C. We do not ship to Alaska, Hawaii, Puerto Rico or other US territories, or to military addresses (APO/FPO/DPO).
How long does delivery take?
Orders are processed within 1–3 business days and delivered within 7–13 business days after that (8–16 business days in total). Order by 1 December for delivery before Christmas. Full details are in our Shipping Policy
How can I track my order?
As soon as your order is on its way, we'll email you a tracking link. You can also follow it on our Track Your Order page.
Returns & Refunds
What is your return policy?
You can return unworn items with the tags attached within 30 days of delivery. Return postage is at your own cost. Full details are in our Refund & Return Policy.
How do I start a return?
Email info@seline-studio.com with your order number and the item you'd like to return. We'll send you the return instructions.
Can I exchange an item for a different size or colour?
We don't offer direct exchanges. Please return the item and place a new order for the size or colour you need.
What if my item is faulty or incorrect?
Email us your order number and a photo. We'll send a free replacement or give you a full refund.
When will I receive my refund?
We refund your original payment method once your return has been received and checked.
SIZING & FIT
How do I find my size?
Use the fit quiz on each product page. It takes less than a minute. Between sizes? Check the size guide for that style, or email us and we'll help you choose.
CUSTOMER CARE
How can I contact you?
Email info@seline-studio.com . We reply within 1-2 working days.